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October 05, 2012

Converting: Moving from Transactional to Strategic HR

Human Resources should exist to help an organization attract, place, develop, grow, evaluate, reward, and retain its most valuable asset: people. However, many organizations face challenges in converting their HR department from the traditional transactional body to an office that is better equipped...

September 07, 2012

Using Customer Feedback for Continuous Improvement

The Chippewa County Department of Human Services (CCDHS) in Wisconsin works like most other government human services groups, providing child protection services, foster and respite care, elder abuse care, and more. However, they recently launched an innovative plan to gather customer feedback and u...

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  • Brian Hansen: Great explanation of the flipped classroom! I'm starting to flip read more
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