Last week we hired a new employee in the role of Customer Success. We chose this title because we wanted the job to be meaningful to an external audience while also accommodating the internal ambiguity of the role.
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July 18, 2014
October 24, 2013
The process of building a company includes building a team. Sometimes people join. Sometimes people leave. Regardless of how they leave, it's called termination in the eyes of the human-resources-type folks of the world. Termination. It's such a harsh sounding term. For the past three months, we had...
October 17, 2013
The specific mechanics of a sales process and selling can be learned. The traits of someone good at selling can be demonstrated from past experiences other than selling. And, at the end of the day, a high-performing teacher is a good salesperson. She stands in front of students each day selling not only the lesson objective but the vision for all her students to achieve and get value from the experience.