Recently in Customer Service Category


October 05, 2012

Converting: Moving from Transactional to Strategic HR

Human Resources should exist to help an organization attract, place, develop, grow, evaluate, reward, and retain its most valuable asset: people. However, many organizations face challenges in converting their HR department from the traditional transactional body to an office that is better equipped...

September 07, 2012

Using Customer Feedback for Continuous Improvement

The Chippewa County Department of Human Services (CCDHS) in Wisconsin works like most other government human services groups, providing child protection services, foster and respite care, elder abuse care, and more. However, they recently launched an innovative plan to gather customer feedback and u...

August 24, 2012

Changing Cultures: Adapting Business Principles to Meet Educator Needs

Culture is one of those things that all organizations say is important, but it is easily ignored or forgotten in the daily grind of running a business, non-profit, or school district.Building an environment where employees feel valued and engaged, however, is critical to an organization's success. T...

April 07, 2012

Focusing On The Customer Experience - In Hiring

Naima Khandaker, Battelle for Kids Human Capital Specialist, contributed to this post. Naima is a former teacher and current education policy nerd who believes that one day soon, education will be great for all kids. The ultimate goal of hiring is to bring to an organization or position high perf...

March 17, 2012

Do You Prefer Satisfied, Engaged, or Loyal Staff?

As a talent manager, what type of staff would you prefer? A. Satisfied B. Engaged C. Loyal I would choose "D. All of the Above." Here's why. The majority of employee satisfaction surveys and programs look to measure a person's happiness with their job. Essentially, are the expectations of em...

December 23, 2011

Customers vs. Stakeholders in Education

There is a debate in the education community about whether school districts have "customers" or "stakeholders." Many people think these two words are interchangeable and favor using "stakeholder" as the friendlier term to describe parents, teachers, students and others in the community. In reality, ...





Recent Comments

  • Brian Hansen: Great explanation of the flipped classroom! I'm starting to flip read more
  • Donte Kiryakoza: As usual, another great write up. Keep up the good read more
  • Leoma Dastrup: I don't actually concur with you on this, but still read more
  • Joshua: So, what are the solutions? I often see people decry read more
  • Jules Witherite: Great Job. fantasticread keep up the great work :) read more